“Delivering the right message through. The right channel at the right time and to the right person.”Is the mantra for optimal customer experience. Every client is different and so are their issues and nes. Therefore! It’s important to achieve immense levels of accuracy and curate carefully consider responses! catering to their problems and keeping customers satisfi. So, invest in a robust support system, it’s long overdue.
The Dotdigital promise
“Just having satisfi customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” – Ken Blanchard.
The quote aptly describes Dotdigital’s ethos customer success and live by the promise to deliver 24/7 brilliant customer support. Going above and beyond for customers with the ‘Follow the Sun’ model differentiates us from the rest.
Our global support team works round the clock via phone, email, live chat, and Twitter to keep the conversations going. From London to New York to Sydney, our brilliant team is always at the forefront, passing on the baton to avoid delays and get things resolv with minimal response times.
That’s not all, we understand some of our customers are curious to learn and want to drive solutions on their own. Dotdigital’s support hub, training hub, and plenty of up-to-date articles guide our customers at each step.
Keeping up the momentum, Dotdigital has now introduc two new options to contact support – WhatsApp and Facebook Messenger! This enhanc access is to make sure our clients in regions can contact support on the channels they are most comfortable with at a time when they want.
But don’t take our word for it, here is what are customers have to say:
“The Dotdigital support team has been exceptional by supporting Caruso’s with technical and strategic advice regularly. They are such a valuable asset to the digital email data team at Caruso’s.” – Diana Uribe, Digital Specialist at Caruso’s Natural Health
“The journey over the past
18 months with Dotdigital has been great. The key element that differe how instagram shopping works ntiates Dotdigital is the way they treat their customers. Their hands-on customer service, continuous support, and working as a partner made them our best choice.” – Steve Blick, Direct to Drinker & Ecommerce Leader at Stone & Wood
“Dotdigital’s integration with Magento, its seamless automation be numbers builder, and its great local support team made them an easy choice.” – Sandradee Makeje.